Privacy Policy
How we collect, use, and protect your personal information.
kvitha is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
kvitha is the provider of proton.me.uk. This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.
Personal information that kvitha may collect about you
kvitha may collect personal information which we receive when:
- you use our websites (including proton.me.uk)
- you use our services
- you contact us or
- you are a recipient of our services.
This may include information:
- you provide where you
- fill out one of our forms or receipts,
- contact us.
- enter information on a kvitha website
- contact kvitha directly in writing or by phone or;
- which is recorded on mail or parcels sent to you via a service that is tracked by kvitha.
We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details
- information required to provide you with a service, and details of our services that you have used
- your company's name, your position in the company; the company's address, company's email address and telephone number
- your payment information such as credit or debit card details
- information collected through your use of kvitha websites
- details of any enquiry or complaint you make to kvitha
- information about the mail or parcels sent to you via a service tracked by kvitha
- your information when signing for receipt of a parcel or letter.
Why kvitha collects personal information
kvitha collects your personal information to:
- provide you with products and services that you may request from us or selected third parties
- provide other customers with products and services
- enhance or improve customers' experience of our products and services and our websites
- improve and develop our services
- protect security e.g. to check your identity when you use our services
- develop and provide products and services for the purposes of identity verification and fraud prevention
- meet our legal and regulatory obligations.
If you call any of our customer service telephone numbers, or are contacted by us by phone, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
Keeping personal information secure
kvitha is committed to keeping customers' personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
How long we keep personal information
kvitha will only retain customers' personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Changes to our privacy policy
We will keep our privacy policy under regular review and will place any updates on this webpage.
How to contact us
Customers with queries or complaints relating to products or services can contact Customer Services for assistance:
kvitha Customer Services
For requests, complaints or queries relating to the use of your personal information please contact our Information Rights Team. To contact the team please write to: